The eCommerce Playbook - For Magento, Shopify & BigCommerce

How Zappos built its legacy by providing the best customer service and company culture

June 8, 2020 - The eCommerce Experts

A business idea that came to fruition after an unsuccessful shoe shopping expedition at the mall, was bought out my Amazon at a $1.2 billion value just 10 years later.

Zappos was built by Tony Hsieh and Nick Swinmurn on the foundation of offering the best customer service. Creating a company culture to promote this was Zappos number one priority. Check out the video to see how they did it.

#Zappos #TonyHsieh #VentureFrog #NickSwinmurn #eCommerce #SuccessStory


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